Please read the following important terms and conditions before you book any services on our website / via telephone and check that they contain everything you want and nothing that you are not willing to agree to. Your attention is particularly drawn to clause 4 (which contains information on the limits of the services we provide and their impact on your vehicle), clause 10 (which contains information on situations where we are not at fault) and clause 11 (Limitation on our liability)

In these terms:

• ‘we’, ‘us’ or ‘our’ means GP Tuning Ltd (trading as Phantom Tuning), a company registered in England and Wales with company number 10530985 whose registered office is at 44 Singer Way, Kempston, Bedford, England, MK42 7AF; our VAT number is 313138539; and
• ‘you’ or ‘your’ means the person using our site to buy services from us.

If you have any questions about these terms or any orders you have placed, please contact us by:

• sending an email to info@phantomtuning.co.uk; or
• filling out and submitting the online contact form available here Contact | Phantom Tuning; or
• calling us on 01234 480809 (our telephone lines are open Tuesday to Saturday: 9 am to 6 pm).

Please print out or save a copy of these terms and any emails from us for your records, as we will not save or file a copy for you. These terms are only available in English.

Your use of our site is governed by our Website Terms of Use

• Introduction

1. If you buy services on our site / via Telephone you agree to be legally bound by these terms.
2. We may make changes to these terms at any time. However, the terms which apply to your order will be those in force at the time you submitted your order to us.

• Your privacy and personal information

1. Our Privacy Policy is available at Privacy Policy | Phantom Tuning
2. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

• Ordering services from us

1. Below, we set out how a legally binding contract between you and us is made.
2. You place an order on our website or via telephone. If you place your order on our website, please read and check your order carefully and correct any errors before submitting it. 
3. When you place your order, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us.
4. When you place your order, we will ask you to make an initial payment towards the cost of the services but this doesn’t mean that we have accepted your order. Placing an order means that you are agreeing to pay us for the services.
5. If we don’t accept your order, for example because we’re unable to take payment, the services are unavailable, you are under 18 or live outside of the UK, or there has been a mistake regarding the pricing or description of the services, we will email you using the details you provided when you placed your order and refund any payment you have made by the method you used for payment. We have the right to reject any order for any reason.
6. All orders are subject to availability. We cannot guarantee that any service will be available at any given time. In certain circumstances beyond our reasonable control, for example where there has been a change in law, we may need to stop providing certain services. If this happens and it affects your order, we will notify you by email, cancel your order and provide you with a refund of any advance payments made by you for any services that have not yet been provided.
7. We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
1. a legally binding contract will be in place between you and us; and
2. we will provide the services as agreed during the online checkout process or via telephone.
8. If you are under the age of 18 you may not buy services from our website or via telephone.

• Providing services and the limits of our services

1. Descriptions of our services are set out on our site but please read the following provisions about our services and what we do and don’t do for you carefully: 
1. We don’t provide any mechanical services. We don’t carry out repairs to vehicles (or parts of vehicles) at all or perform any investigation or diagnostics outside of the tests we carry out on your software and (if requested or if we consider them necessary) the dynamometer testing and data logging. Our only services relate to the software in your vehicle and diagnostic services to help us to know what your vehicle needs with regard to its software.
2. The nature of the services is that they are intended to create a situation where your vehicle performs at a higher level than before the services are performed but we can’t guarantee this outcome or any other result for a particular vehicle. Our aim is to provide you with the services by using reasonable care and skill. Our software is designed to be used on vehicles whose components are healthy and in full working order per the manufacturer’s specification. We can change the software in your vehicle, but every vehicle is different:
1. each vehicle we see will have been maintained differently and therefore has different wear and tear to it at the time the services are performed. In some cases, the wear and tear to one or more parts in the vehicle could be such that the tuning we carry out for you requests various drivetrain components to work slightly harder and doing so can push  a worn component over its physical limits. If this happens, we are not responsible for the breakage, which is not due to our negligence or breach of contract;
2. occasionally, a vehicle may have already been tuned in the past, in which case you may notice no improvement in performance. In most cases where a vehicle has already been tuned we would be able to tell and would cancel your booking without performing any further services (and charge a fee, currently £60, for examining your vehicle and reporting back to you). In some other cases, we can’t tell whether a vehicle has already been tuned. In those cases, we will tell you that and you can decide whether you want us to perform the tuning services or not, even though tuning may not make a difference to performance;
3. in some very rare cases, customers have reported that they cannot feel a difference in performance of their vehicle after tuning. In such cases, it is our experience that this is because the vehicle itself is in such a poor state of repair that it can’t benefit from the services. If you wish us to investigate what feels like a lack of improvement in your vehicle’s performance after tuning, we are happy to do so and will ask you to book a data logging session. The data logging session will establish whether our tuning services were faulty or whether the vehicle simply cannot be improved by tuning. If our services were at fault, we won’t charge you for the data logging session and will either rectify our error or offer you a refund, at your choice. If our services were not at fault, we will charge a fixed fee of £60 for the data logging session;
4. In some cases, you may have been told by a mechanic that tuning will fix a problem you’re having with your vehicle. You must tell us about this at the time of placing your order and we may choose not to accept your order in these circumstances. If we choose to accept your order, that’s on the basis that you accept and understand that we are making no promise that the services will resolve the issue with your vehicle;
5. there are many factors that influence the power and torque that a vehicle will generate when we are tuning its ECU. Most of these factors are completely out of our control and relate to the state of the vehicle and its components and we are not responsible for those. We do quote and estimate expected results but we can’t guarantee that your particular vehicle will meet the figures we estimate and quote. 

4.1.3 the software may improve your vehicle’s fuel economy, but it’s not specifically designed to do so. Many external factors can affect fuel economy and these are entirely outside of our control.

1. We will provide the services at the time(s) and on the date(s) selected by you or within the period agreed with you during the order process except where we are performing services for you at your home or another place specified by you, rather than at our place of business:
1. If we have agreed to come to you to provide the services, we will make a minimum call-out charge of £30 in addition to our booking fee of £60 so the minimum amount you will pay will be £90;
2. we can’t give you a fixed time for providing the services and will give you a morning or afternoon window instead on a certain day when we confirm your booking;<